free vs paid support
I received an email encouraging me to book an appointment with a coach, and after doing so I discovered there is a $500 fee. I’m wondering if I missed where this was explained as a paid add-on. I’d love a bit more clarity around what’s included for free, as I want to participate without worrying about unexpected charges. I really enjoy the energy of the speaker during the meetings. Thank you.
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Official comment
Donna Armstrong and Natalia Feldman thank you both for your questions!
We completely understand your question, and we’re sorry for any confusion. For Medavie and Pacific Blue Cross plan members, access to our online resources is completely free. This includes our Midlife Library, Peer Connect, access to Sano (our virtual assistant), and our virtual courses and webinars—including Thrive in 12 and our Longevity webinar series. You’re very welcome to continue participating in all of these at no cost.
Any fees attributed to the paid sano MidLife service apply only if you choose to access our Health Coaching and Clinician Care service, which offers more personalized, one-on-one support. This service includes multiple appointments with health coaches and clinicians, along with a personalized care plan that may include prescriptions, supplement recommendations, lifestyle guidance, and referrals to in-person care when needed. You are only charged this fee after you’ve have your initial call with one of our Health Coaches and decide to proceed with the service.
Some Medavie plan members may have benefits that cover a significant portion of the coaching fee. If you’d like help understanding what coverage may be available to you, please feel free to email us at info@sanoliving.ai and we’d be happy to assist.
Sincerely,
Sasha (your "Thrive in 12" guide)
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Hi Donna, I'm also wondering how all this works and what the service fees are. It's still unclear to me as well. Hopefully, we get clear answers from the representatives of this team soon.
Natalie
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Ty for this, Natalie. Did you also get an invite to Longevity series starting soon? Not sure if it is free or not. I did cancel the appointment that I made.
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I apologize for misspelling your name Natalia!
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Yes, I received this invitation as well. It said it was free. Hopefully there are no surprises on its way... (Natalie is ok:)
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Will you attend? Ty. Glad its ok :)
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Yes, I signed up for it
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I am deciding :)
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Anyway, we can reconfirm that again at the beginning of the session...
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Good idea 💡
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Donna, I just reconfirmed these sessions are free...
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Ty Natalia!! I asked in the chat but they skipped right over it
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Yep, I see that
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